The award-winning Altitude Unified dialer is a successful predictive dialer that automates outbound call dialing. The system adds intelligence to automated dialing by using customer information to ascertain the best time and practical way to place a call. It also considers the available manpower available and is compliant with current telemarketing regulations. With Altitude Unified dialer, your manpower does not waste any time in manual dialing or in labour intensive number searches. Only successful calls wherein a number is answered by a live contact are the only ones passed on to agents. Call center staff does not need to manage unsuccessful calls like busy tones, unanswered calls or fax and answering machines thus increasing agent productivity.
User interface on your live agent’s screen includes multiple functionalities such as a soft-telephone that can handle all telephony operations along with a script guiding your agent with access to customer’s full interaction history. With Altitude Unified dialer, even unsuccessful calls are accounted with accurate classification as answering machines, faxes and modems and the software is configured to play a message when a machine is detected. These predictive dialer and complimenting features warrants that results of outbound campaigns are doubled. The software also integrates scripting that provides customers with detailed and customized argumentation, allowing duty managers, team leaders or supervisors to give proper and quick relevant response according to the business needs. Scripts can be edited within seconds in the user-friendly operation. Altitude Unified dialer gives higher productivity and efficiency of your outbound telemarketing campaigns.
Predictive Dialer Taken To New Altitude
The award-winning Altitude Unified dialer is a successful predictive dialer that automates outbound call dialing. The system adds intelligence to automated dialing by using customer information to ascertain the best time and practical way to place a call. It also considers the available manpower available and is compliant with current telemarketing regulations. With Altitude Unified dialer, your manpower does not waste any time in manual dialing or in labour intensive number searches. Only successful calls wherein a number is answered by a live contact are the only ones passed on to agents. Call center staff does not need to manage unsuccessful calls like busy tones, unanswered calls or fax and answering machines thus increasing agent productivity.
User interface on your live agent’s screen includes multiple functionalities such as a soft-telephone that can handle all telephony operations along with a script guiding your agent with access to customer’s full interaction history. With Altitude Unified dialer, even unsuccessful calls are accounted with accurate classification as answering machines, faxes and modems and the software is configured to play a message when a machine is detected. These predictive dialer and complimenting features warrants that results of outbound campaigns are doubled. The software also integrates scripting that provides customers with detailed and customized argumentation, allowing duty managers, team leaders or supervisors to give proper and quick relevant response according to the business needs. Scripts can be edited within seconds in the user-friendly operation. Altitude Unified dialer gives higher productivity and efficiency of your outbound telemarketing campaigns.