AgentDialer – Predictive Dialer Software from Voicent Communications
By | Published: November 25, 2009
What do you need to run a call center that will be able to handle a predictive dialer software? With Voicent Communication’s AgentDialer, you only need to have a computer and a physical telephone line or a VoIP to set up your own full functioning call center.
AgentDialer is a predictive dialing system with state-of-the-art features to keep your business at par with its competitors. The software is scalable, flexible and affordable and does not require any expensive telecom hardware since you calls are actually made through VOIP service or through regular phone lines. The only real hardware requirement is your computer.
This software is easy to install and setup, you only need to download and do everything in 20 minutes. Unlike traditional predictive dialers, AgentDialer enables agents to work remotely, such as at home or even in a different country.
Voicent Communication’s AgentDialer is a combined predictive dialer and a semi automatic dialer system. When in predictive dialing mode, the software will automatically dial a phone number. If it gets answered by a live person, the call is diverted to a live agent to complete the call. However, if the call goes through an answering machine, it will leave a pre-recorded message or simply hangs up. It really is an intelligent system that would increase agent productivity since they are spared from unproductive calls and waiting time for calls to be answered.
There are two versions of the Voicent AgentDialer, the Professional Edition is for single computer operation and the Enterprise Edition is for multiple computers with multiple agents.
AgentDialer – Predictive Dialer Software from Voicent Communications
What do you need to run a call center that will be able to handle a predictive dialer software? With Voicent Communication’s AgentDialer, you only need to have a computer and a physical telephone line or a VoIP to set up your own full functioning call center.
AgentDialer is a predictive dialing system with state-of-the-art features to keep your business at par with its competitors. The software is scalable, flexible and affordable and does not require any expensive telecom hardware since you calls are actually made through VOIP service or through regular phone lines. The only real hardware requirement is your computer.
This software is easy to install and setup, you only need to download and do everything in 20 minutes. Unlike traditional predictive dialers, AgentDialer enables agents to work remotely, such as at home or even in a different country.
Voicent Communication’s AgentDialer is a combined predictive dialer and a semi automatic dialer system. When in predictive dialing mode, the software will automatically dial a phone number. If it gets answered by a live person, the call is diverted to a live agent to complete the call. However, if the call goes through an answering machine, it will leave a pre-recorded message or simply hangs up. It really is an intelligent system that would increase agent productivity since they are spared from unproductive calls and waiting time for calls to be answered.
There are two versions of the Voicent AgentDialer, the Professional Edition is for single computer operation and the Enterprise Edition is for multiple computers with multiple agents.