AgentDialer – Predictive Dialer Software from Voicent Communications

By | Published: November 25, 2009

What do you need to run a call center that will be able to handle a predictive dialer software?  With Voicent Communication’s AgentDialer, you only need to have a computer and a physical telephone line or a VoIP to set up your own full functioning call center.

AgentDialer is a predictive dialing system with state-of-the-art features to keep your business at par with its competitors.  The software is scalable, flexible and affordable and does not require any expensive telecom hardware since you calls are actually made through VOIP service or through regular phone lines. The only real hardware requirement is your computer.

This software is easy to install and setup, you only need to download and do everything in 20 minutes.  Unlike traditional predictive dialers, AgentDialer enables agents to work remotely, such as at home or even in a different country.

Voicent Communication’s AgentDialer is a combined predictive dialer and a semi automatic dialer system.  When in predictive dialing mode, the software will automatically dial a phone number.  If it gets answered by a live person, the call is diverted to a live agent to complete the call.  However, if the call goes through an answering machine, it will leave a pre-recorded message or simply hangs up.  It really is an intelligent system that would increase agent productivity since they are spared from unproductive calls and waiting time for calls to be answered.

There are two versions of the Voicent AgentDialer, the Professional Edition is for single computer operation and the Enterprise Edition is for multiple computers with multiple agents.

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Cloud Integration Services for Call Centers To Be Provided By New Partners Five9 And Bluewolf

By | Published: November 18, 2009

The call center industry is in for another innovative service with Five9, leading provider of on-demand call center software, partnering with a leading agile consulting firm, Bluewolf.  This partnership aims to deliver cloud integrated call center solution which is based on Five9 Cloud Computing Platform for Call Centers.

Bluewolf is a Five9 partner and a member of the Five9 Cloud Developer Program, invented Agile Consulting.  The partnership envisions the union will result to offering Software-as-a-Service applications using the current applicable technological developments, such as the Five9 Cloud Computing Platform for Call Centers.  The market can expect that this merger soon provide an integrate on-demand CRM/Call Center solution.  Both Five9 and Bluewolf are keen that this would be a breakthrough and would set the new standards in the industry.

Five9 is the creator of the on-demand call center software for telemarketing, customer service, and business continuity and its Five9 Virtual Call Center and Predictive Dialer which serves customers of all sizes on five continents. Customers profit from Five9’s reliable, robust functionality that is fast, easy, and affordable to deploy.

Bluewolf is a consulting firm that manages a team of experts and technical designers with a world-class portfolio.  Its agile methodology has given the company an unparalleled vision.  They assist their customers in getting efficient business performance.  Part of Bluewolf’s clientele include Time Warner Cable, ADP, Dow Jones and Company, United Way, Chevron and more.

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Advantage Of Having An Outbound Hosted Predictive

By | Published: November 16, 2009

Telemarketing still takes a substantial activity in the marketing industry.  This reason is quite obvious with the ever increasing number of call centers popping out everywhere like mushrooms.  One difficulty experienced by new start-ups are the investment requirement to establish a properly equipped call center.  However, this can now be avoided if you look hard enough to find Software as a Service (SaaS) services.

One of the SaaS provider is the CallScripter™ and the company offers softwares that can be specialized solution for Financial Services organizations or can be programmed for outbound telemarketing services.  The CallScripter™ is equipped with import wizards that enables quick generation of call lists and reporting tools.  It also provides a guided workflow that allows agents to handle calls minus a script to manually identify the opportunity in the offing.  The software also can intelligently streamline multiple databases to create a single database.  It can also match criteria so that data can be cleaned, validated and to those that match, they are automatically added into independent campaigns.

An added feature of the CallScripter™ is the suite of tools that allows the development of customized surveys in no time.  All data gathered in the surveys are then collated into a reporting system that would give a better picture or view of the general market.  These tools can help in increasing accuracy of calls handled and an expected growth in lead sales.

Since this is Software as a Service product, you can have the product with minimal investments with a simple pay as you go licensing plus you are open to possibly upgrading your product on demand.

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Hunting For The Perfect Hosted Predictive Dialer

By | Published: November 14, 2009

Hello Hunter offers their Teledialer as Software as a Service (SAAS) which is the ideal arrangement especially for new call centers and the Teledialer gives you its full feature.  This software main feature includes having a flash-based web user interface, an integrated soft phone and multi-user predictive dialer capabilities.  The software uses a Web 2.0-based customer relationship management software that is capable of taking multiple-user call logs and contact reminders.  The CRM can be customized so that you can enter specific information according to your customer’s requirements.

The Teledialer gives you three options for phone connections.  First option would be taking the calls through your normal telephone line.  Second would be through the use of a SIP-based VoIP phone and third option would be through its flash-based Web Phone.  It is also equipped with an Auto Dial & Predictive Dialing features so that you have increased percentage of successful calls.  It automatically filter calls received and only successful calls are transferred to live agents hence increasing productivity level.

Another added feature of the Teledialer is its user-friendly interface and fast responsiveness.  This is the only software that would automatically display the customer contact details simultaneously once a call is transferred to an agent.  Since Teledialer is offered as Software as a Service (SAAS), there is no requirement for advanced purchase for hardware or software.  You also don’t need to pay extra support charges since all fees paid to Hello Hunter include support.  Your system will always be updated with the software’s latest version and all of these for a minimal monthly charge.

Minimal investment for a full feature and robust system, the Teledialer from Hello Hunter is definitely worth considering.

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The Hosted Predictive Dialer That Gives Results

By | Published: November 12, 2009

DialResults presents its hosted predictive dialer solution with DialResults® C3 Predictive dialer, an all in one dialing solution for today’s progressive call center industry.  With the company’s Aculab telephony boards paired with their impeccable experience in developing and improving their software’s dialing engine, DialResults managed to achieve perfection in predictive dialing.

The software features automated dial out and an intelligent system that screens out busy tones, answering machines, no answers and disconnected calls which allow the software to transfer successful calls only to live agents.  This amazingly increases effectiveness and efficiency of your call center’s production and decreases idle time thus maximizes output.  The system is capable of running multiple campaigns with easy to access smart scripting for every event.  Truly capable of multi-tasking, you only need to enter these campaigns once and the system will categorize the tasks according to the business and marketing processes.

C3 Predictive dialer is an “out of the box” solution that can be customized to meet the ever changing requirements of your call center.  Its open architecture design would even allow integration of latest telecommunication equipment whether hardware or software.  It runs on a sturdy platforms that would ensure 24/7 operations.  The system is outfitted with user friendly graphic interface that would simply ease out the complexities of its technology.

Since 1997, DialResults have been one of the leading suppliers of call center solutions.  With this new product offering superior features and an incredible price tag, everyone can consider a switch and convert to a full pledged blended call center.

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Factors to Consider When Choosing Your Dialing Software

By | Published: November 11, 2009

The call center industry has been around for quite some time but it was in recent years that it actually boomed and became in demand.  Large corporations and even small – medium sized businesses are now utilizing outsourced facilities.  Most companies have seen the advantages of having their own call center that would answer either to sales, billing, technical and support queries.   Customers now consider companies with 24/7 support team as a plus in their decision making.

If you are considering putting up a small call center that will be based at home, part of the initial purchases needed to start-up your own call center would be stable dialing software that would be easy to operate.  Due to a high demand for software, there are several available in the current market, each out-performing their competitors with new features.  However, one constraint to those starting up their own at-home call centers would be the cost of the software.  To assist you in your selection process, here are a few things that you might need to consider before you purchase.

First would be easy operation.  Complex dialing software can actually increase your overhead if not ran properly.  Make sure that it is user-friendly so you don’t take up a lot of time in training.  Second would be the software’s ability to dial automatically and filter all calls.  Only answered calls must be transferred to a live and appropriate agent.  Along with the automatic dialing must be the multimedia support via email or chat and ability to determine call back requests.  Third is the centralized scripting to standardized replies for queries.  Finally, the most important of all factors would be the cost.  Your dialing software should not cost you a fortune.  There are several companies nowadays who are offering monthly renewable contracts to ease the investment requirements for a starting company.

Posted in Automated Dialing, Call Center, Predictive Dialer, Telemarketing | Leave a comment

Predictive Dialer Taken To New Altitude

By | Published: October 27, 2009

The award-winning Altitude Unified dialer is a successful predictive dialer that automates outbound call dialing. The system adds intelligence to automated dialing by using customer information to ascertain the best time and practical way to place a call. It also considers the available manpower available and is compliant with current telemarketing regulations. With Altitude Unified dialer, your manpower does not waste any time in manual dialing or in labour intensive number searches. Only successful calls wherein a number is answered by a live contact are the only ones passed on to agents. Call center staff does not need to manage unsuccessful calls like busy tones, unanswered calls or fax and answering machines thus increasing agent productivity.

User interface on your live agent’s screen includes multiple functionalities such as a soft-telephone that can handle all telephony operations along with a script guiding your agent with access to customer’s full interaction history. With Altitude Unified dialer, even unsuccessful calls are accounted with accurate classification as answering machines, faxes and modems and the software is configured to play a message when a machine is detected. These predictive dialer and complimenting features warrants that results of outbound campaigns are doubled. The software also integrates scripting that provides customers with detailed and customized argumentation, allowing duty managers, team leaders or supervisors to give proper and quick relevant response according to the business needs. Scripts can be edited within seconds in the user-friendly operation. Altitude Unified dialer gives higher productivity and efficiency of your outbound telemarketing campaigns.

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The ‘Call’ For Supremacy

By | Published: October 20, 2009

The service and call center industry has made accelerated to its current stage all over the world. It has seen radical changes which challenges technology provider to develop softwares that would meet and at times surpass expectations. The industry has seen amazing growth in the number of companies who ventured into this business, making customer loyalty a task to be reckoned with. With the growing industry also comes the non-stop development and improvements in existing call center solutions which includes hosted predictive dialer. Numerous developers came up with their own solutions mainly directed at the industry’s main task. Several solutions claim to be the best while others boast of awards received by their product, but the real question is which is which?

SpitFire Predictive Dialers  by OPC Marketing promotes that they are the most affordable call center solution in the market today. Their system can intelligently calculate the length of calls and will not initiate a call while agents are still on the line attending to customers. The system places a call and will only pass the same when a customer picks up on the other end of the line. Manually dialing a number would take the same amount of time as an agent talking to two people connected through predictive dialing, thus increasing agent productivity by 150% to 400%. SpitFire keeps a log of vital information like do not call lists and organization of sales data, leads, call backs, etc which helps the agent in determining the best time to complete the task. The system gives real-time feedback report accessed by the campaign managers to help them monitor calls and optimize agent performance and productivity.

Another predictive dialer that declares superiority over its rivals is Vocalcom’s Hermes Eagle which promises a 70% increase in their client’s productivity. It manages outbound calls detecting answering machines and leaves automatic messages on voice mails. The system also features a range of tools for call scheduling with call-back rule management, broadcast calls, automatic call recycling, automatic SMS, fax, email sending and also integrates a Do-Not-Call list that is compliant with the government DNC list legistlation. The Hermes Eagle similarly allows real time supervision feature of calls.

Alternatively, a lot more predictive dialer solutions are out in the market that prospective customers can now scrutinize and choose the best system that would meet their requirements. So with in this competition for supremacy in predictive dialer, the customer usually ends up as the winner.

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